Policy

Privacy Policy

How we collect, use and protect your information when you interact with Dragline Airways.

Overview

This Privacy Policy explains how Dragline Airways ("we", "our", "us") handles personal information collected through our website, enquiry forms, calls and other communication channels. By using our services you agree to the practices described in this policy.

Information we collect

We only collect information necessary to deliver and improve our services.

Name and contact details such as phone number and email address
Travel details including routes, dates and passenger information
Medical information shared for air ambulance coordination (only as required and with consent)
Technical data such as IP address, browser type and device details

How we use your information

Your data helps us serve you better.

To respond to enquiries and provide quotations
To coordinate flight schedules and related logistics
To improve our website, communication and customer support
To meet legal, regulatory and security requirements

Data sharing

We may share relevant information with trusted operators, ground partners and medical teams solely for the purpose of delivering the requested service. We do not sell your personal data.

Data security and retention

Reasonable technical and organisational measures are used to safeguard information under our control. Data is retained only for as long as necessary to fulfil the purposes described in this policy or as required by law.

Your rights

Subject to applicable law, you may request access, correction or deletion of the personal information we hold about you. To exercise these rights, please contact us using the contact details provided in the footer of this website.